Note
This support website will be decommissioned on 16th December 2022.
For up-to-date information, please refer to documentation on Lumen.com.
This support website will be decommissioned on 16th December 2022.
For up-to-date information, please refer to documentation on Lumen.com.
If after displaying the Mesh Delivery graph, you encounter the following message, it means that Streamroot technology is not activated on this specific webpage. This page helps you troubleshoot.
There are several reasons for which you may see this message:
- Verify your browser compatibility. Even though Streamroot works on older versions of Chrome, Firefox, and Opera, we strongly recommend updating your browser to the latest version to get the most out of Streamroot. For current browser support, see this page.
- Make sure you enter the correct Streamroot Key. You can find your streamroot key in the Profile section on your dashboard.
- Make sure that you are using a compatible player and that it has been properly configured based on Streamroot’s documentation.