If after displaying the DNA graph you are unable to connect to any DNA sources, check the following settings to troubleshoot.
Using the developer tool on your browser, click on the network tab. Filter requests by "backend.dna-delivery.com" and make sure the following requests were successful:
- A request to https://backend.dna-delivery.com/az1/distributor, returning a status code of 200
- Make sure that the value of contentActivated is true. If it is false, you have either exceeded the maximum number of viewers allowed in your plan (usageQuotaReached: true) or that your stream does not meet the conditions set in your Activation Threshold settings. Please contact us for further information.
- Take a look at the value of activationRatio. If it's not set to 1, this means an Activation Ratio has been set. Find more information about the Activation Ration settings here.
- A request to https://tracker.streamroot.io/, returning a status code of 200
If either of these two requests fail, please contact Streamroot support.