If after displaying the DNA graph you are unable to connect to any DNA sources, check the following settings:
Using the developer tool on your browser, click on the network tab. Filter requests by "backend.dna-delivery.com" and make sure the following requests were successful:
- A request to https://backend.dna-delivery.com/az1/distributor, returning a status code of 200
- Make sure that the value of contentActivated is true. If it is false, you have either exceeded the maximum number of viewers allowed in your plan (usageQuotaReached: true) or that your stream does not meet the conditions set in your Activation Threshold settings. Please contact us for further information.
- Take a look at the value of activationRatio. If it's not set to 1, this means an Activation Ratio has been set. Find more information about the Activation Ration settings here.
- A request to https://tracker.streamroot.io/, returning a status code of 200
If either of these two requests fail, please contact Streamroot support.