Note
This support website will be decommissioned on 16th December 2022.
For up-to-date information, please refer to documentation on Lumen.com.
This support website will be decommissioned on 16th December 2022.
For up-to-date information, please refer to documentation on Lumen.com.
Network Troubleshooter is a diagnostic tool for CDN Mesh Delivery for Enterprise integration. This tool checks if your network is compatible with the solution and helps you optimize your network to leverage our solution.
How-to
Network Troubleshooter is available at this address. An Electron App for Windows and Linux are also available.
1. Start the tool by clicking on Start the test.
2. The test will automatically begin. You can see the progress on right side.
You must click on SIMULATE A USER on left side. This button creates a new page with to test connectivity between pages.
3. Once test is ended, you can download a PDF summary of the tests clicking on Summary.
The summary contains a Streamroot Connectivity Report, a screenshot of the test and and detailed logs for Streamroot support team.
The connectivity report gives a status to each diagnosis steps and has a corresponding color (Untested - Failed - Warning - Success).